Sony Interactive Entertainment - Los Angeles, California

Edgardo M. P.

El servicio al cliente es ineficiente no brinda ninguna solución o apelación con el tema de las suspensiones, dejen de banear las ps 5 sean más exactos analicen bien antes de hacerlo, no pueden llegar y banear una ps 5 sin haber tenido mal comportamiento y sin siquiera recibir el dicho correo con información y fecha de desbloqueo.

Troy W.

My account got hacked. The person or persons that hacked it use my Debit card information stored. Customer service returned my money but Suspended my account. Said it take 24hrs, then said 1 to 3 days, then said 3 to 5 days. It has now been 2 weeks. I have to keep waiting until someone sends me an email to recover my account. BUT! Still haven't received an email to help & they can't tell me when to expect the email. Just wait! I asked for how long, would not give me a time frame. All my games are locked! An account I had for 20yrs! They will not transfer me to someone in the United States.
And the supervisors hung up on me! Some other players have been waiting for 6 months. They take no responsibility for their actions.

Alex L.

Plz fix your servers and maybe try shutting during the week to get the lazy ppl off their ass and give the working people a chance to play. Losing customers today.

Dallas C. F. 9.

Sony PlayStation is clearly in collusion with online scalpers as you can wait for 6 hours to pre-order a new PlayStation on their on website (Sony Direct), put the items in your cart, yet be unable to actually pay for them and checkout!

Sony is making gamers and true Playstation fans go through nonsense so scalpers can list the same PlayStation online on eBay or similar for $5,000!

Terrible and unethical company!!!

andrew W.

I'm getting emails from you about someone trying to hack my account that doesn't even exist. Sony is full on banned in my house. You have 0 costumer service. 0. Literally 0

Skylar K.

My playstation 4 account got hacked and they changed ALL of my information. Playstation said they couldn't get me my account back without the ID, or email. How am I supposed to give you an email and ID that someone else changed it to. Not even worth trying to figure out how to get my account back. Selling my playstation and immediately going with Xbox

James D.

SCAMMERS. Do not buy Sony products. Every single Sony product has lasted me only a year or two (despite treating the products with the utmost care). They are scammers disguised as a reputable company.

Edit: DONE with this company. WORST COMPANY I HAVE EVER DEALT WITH.

Eduardo A.

I want a refund for an accidental purchase yet you have to make it so difficult